Shipping is FREE Worldwide.
Once your order is authorized, you will receive a confirmation email. Please allow 1-3 business days for orders to be processed. Once your order is dispatched, you will receive shipping confirmation and tracking details. You cannot change shipping address or cancel the order once an order is shipped.
Delivery time are estimates and are not guaranteed. It may take more time in the event of forces of nature, during Christmas, Valentine's Day, due to custom inspections or other factors that are beyond our control.
Shipping time varies by location. These are our estimates based on previous orders:
United States, UK, Canada, Australia, South East Asia - 10 to 20 days.
Europe, New Zealand, East Asia - 14 to 30 days
Rest of the world - 2 to 5 weeks
Central America, South America - 3 to 5 weeks
Middle East, Russia, Rest of the world - 3 to 6 weeks
Note: This doesn’t include our 1 to 3 days of processing time.
WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to to buy our product as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
WHICH COUNTRIES DO YOU SHIP TO?
We ship WORLDWIDE. However, we reserve the rights to exclude countries from time to time, based on the current situations.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
YES. We will provide tracking number for all purchase. You may check your order shipment status here: https://www.thelovevalley.com/pages/order-tracking
WILL MY ITEMS BE SENT IN ONE PACKAGE?
Multiple items may be shipped separately as they may come from multiple suppliers. Thus, items in the same purchase will sometimes be sent in separate packages with different tracking number.
THE LOVE VALLEY is not responsible for lost or stolen packages. If the tracking information states that your package was delivered but you have not received it, please make a report with your respective shipping carrier provided to you via email.
All inquiries regarding your order should be directed to this email email@example.com. Or, you may click the floating FB Messenger icon at out website to communicate with us.